AMD has acknowledged recent reports concerning issues with Ryzen 7 9800X3D CPUs failing to boot when used with ASRock motherboards, a problem that has spurred user worries in recent weeks.
In a statement to Tom’s Hardware, a representative from AMD remarked, “We are aware of a limited number of user reports regarding ASRock AM5 motherboards that are unable to complete POST. Through a collaborative investigation, AMD and ASRock have pinpointed a memory compatibility problem in earlier BIOS versions, which has been rectified in the most recent BIOS update.”
ASRock has released a beta BIOS update designed to resolve the boot issues. While more than a hundred users have reported difficulties with booting, this figure remains relatively minor compared to the vast number of Ryzen 7 9800X3D processors and ASRock motherboards that are currently available.
AMD has emphasized that there are various reasons why a POST failure might occur and that it does not necessarily point to a faulty CPU. Users are strongly encouraged to begin by updating their motherboard BIOS to the latest version specific to their model. If problems persist post-BIOS update, AMD advises reaching out to their customer support for further help and diagnostics. In instances where fixing the issue on-site isn’t possible, customers may need to initiate a Return Merchandise Authorization (RMA) process.
Furthermore, ASRock and AMD have clarified that a report involving a burnt 9800X3D was not indicative of actual damage; rather, the product was found to be dirty. After cleaning, the motherboard was able to boot successfully and underwent rigorous testing.
Nevertheless, some users have expressed frustration over the companies’ delayed response and pointed to various reports and videos highlighting discoloration on the CPU.
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