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Windows XP won’t get IP address – DHCP not working

Daniel C. – I’m having trouble getting my computer connected to the internet. I’ve tried to connect with multiple adapters and different cords to no avail. When I plug the cord into the adapter (or enable the network interface card) XP just sits there and tries to get an IP address until I stop it.

I tried to run the Winsock Repair Utility and also did a Windows Repair, neither of these worked. When I type ipconfig in the command prompt it tells me:

Windows IP Configuration

An internal error occurred: The system cannot find the file specified.

Please contact Microsoft Product Support Services for further help.


There are a few things you can try in this event. When I’ve run into it the most successful solution has been to open up a command prompt and type “netsh int ip reset c:resetlog.txt“. This will reset the Internet Protocol (TCP/IP) settings to their default state and should allow your NIC to obtain its IP address via DHCP.

Also, Microsoft has a FixIt app that will do all of this for you on their support page here:




About Kevin Souter

Kevin Souter is a full time computer technician and operates a computer repair site, as well as a free spyware removal site. http://www.tweaksforgeeks.com has articles and tutorials on all sorts of computer problems from internet issues to hardware defects, for the novice and the expert.