Verizon Blackberry Tour 9630 keeps rebooting after update to OS 5.0.0.591
Recently I wirelessly updated my Verizon Blackberry Tour to the new OS 5.0.0.591 version that was officially released. The update itself took a considerable amount of time; the setup text suggested that it may take a couple of hours to complete which at the time I figured was a rather extreme estimation. As it turned out, it was not. My update took approximately two and a half hours to finish.
Description of the Blackberry OS 5.0.0.591 update reboot issue:
During this time it rebooted several times, and once done the phone worked perfectly. All of my previously installed applications and settings were still in effect, and all of the new features of Blackberry OS 5.0.0.591 were functioning.
The issue started when the Tour was attempting to connect via Bluetooth to my Windows 7 desktop computer. I had setup the Bluetooth relationship to the Tour via the Blackberry Desktop Manager previous to the the BB OS 5 update. Every time the phone was within range of the Windows 7 computer it attempted to connect, and after this the phone would reboot.
How to fix the Blackberry OS 5.0.0.591 reboot problem:
In order to fix the issue all that is required is to remove the pairing between the Blackberry and the computer. You can either take the phone out of range of the computer and remove the partnership, or remove the pairing via the Bluetooth settings on the computer. I’ve not yet tested re-pairing the devices to see if a new partnership will work.
Note: I’ve no idea if this issue exists with Windows XP or Vista. I have only verified with with Windows 7.
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Thank you so much! I just did the update on my Tour to the new .591 OS and had my phone freak out and reboot tons!! I took out the battery and couldn’t figure it out until I read your article!!
Thanks!!
@Kevin – Good thing I found this article! I also updated my Verizon Blackberry 9630 to the new OS 5.0.0.591 when it became available through the Blackberry Desktop Manager and the same thing happened to me. The update went fine, but after it was done the phone kept rebooting continuously on me.
It wasn’t until after I read this page that I disabled Bluetooth on my Windows 7 laptop and the Tour stayed on. I hope they fix this issue soon!! I need to sync my Tour to my laptop and I don’t want to use the USB cable every time to do it!!
I have a tour and so does my wife. I updated fine except for clicking on webpages, but hers reboots almost constantly. I have pulled the battery with no luck. Anyone have any other suggestions? I guess I can always reload the previous OS.
Have you disabled Bluetooth on the phone as suggested in the article? If so, does your wife’s Blackberry Tour keep rebooting even with Bluetooth disabled?
I have the same issue. I have never enables my bluetooth at all and I’m using Mac OS.