Verizon Blackberry Tour 9630 keeps rebooting after update to OS 5.0.0.591
Recently I wirelessly updated my Verizon Blackberry Tour to the new OS 5.0.0.591 version that was officially released. The update itself took a considerable amount of time; the setup text suggested that it may take a couple of hours to complete which at the time I figured was a rather extreme estimation. As it turned out, it was not. My update took approximately two and a half hours to finish.
Description of the Blackberry OS 5.0.0.591 update reboot issue:
During this time it rebooted several times, and once done the phone worked perfectly. All of my previously installed applications and settings were still in effect, and all of the new features of Blackberry OS 5.0.0.591 were functioning.
The issue started when the Tour was attempting to connect via Bluetooth to my Windows 7 desktop computer. I had setup the Bluetooth relationship to the Tour via the Blackberry Desktop Manager previous to the the BB OS 5 update. Every time the phone was within range of the Windows 7 computer it attempted to connect, and after this the phone would reboot.
How to fix the Blackberry OS 5.0.0.591 reboot problem:
In order to fix the issue all that is required is to remove the pairing between the Blackberry and the computer. You can either take the phone out of range of the computer and remove the partnership, or remove the pairing via the Bluetooth settings on the computer. I’ve not yet tested re-pairing the devices to see if a new partnership will work.
Note: I’ve no idea if this issue exists with Windows XP or Vista. I have only verified with with Windows 7.
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Thank you so much! I just did the update on my Tour to the new .591 OS and had my phone freak out and reboot tons!! I took out the battery and couldn’t figure it out until I read your article!!
Thanks!!
@Kevin – Good thing I found this article! I also updated my Verizon Blackberry 9630 to the new OS 5.0.0.591 when it became available through the Blackberry Desktop Manager and the same thing happened to me. The update went fine, but after it was done the phone kept rebooting continuously on me.
It wasn’t until after I read this page that I disabled Bluetooth on my Windows 7 laptop and the Tour stayed on. I hope they fix this issue soon!! I need to sync my Tour to my laptop and I don’t want to use the USB cable every time to do it!!
I have a tour and so does my wife. I updated fine except for clicking on webpages, but hers reboots almost constantly. I have pulled the battery with no luck. Anyone have any other suggestions? I guess I can always reload the previous OS.
Have you disabled Bluetooth on the phone as suggested in the article? If so, does your wife’s Blackberry Tour keep rebooting even with Bluetooth disabled?
I have the same issue. I have never enables my bluetooth at all and I’m using Mac OS.
doesnt work and doesnt help.hell i have never used the bluetooth on this phone and it keeps restarting,i dont know what to do about it and its killing me,i almost smashed it to the wall once but i thought of the money i used in buing it and that calmed my nerves,someone pls tell me the OS to load on it so it wont restart again plsssss or rather what to do
pls my blackberry tour is not starting up… after restarting, the only thing appearing on my screen is “verizon wireless” pls help.. thank
Tunji your memory has got corrupted or something, i have to say the tour is the worst bb i have ever used , i so much hate it as i like it too, but i cant wait to get a bold touch soon. Mine had that problem one certain time and i flashed it in computer village, i believe you are familiar with that, you gonna loose a lot when you do that, i just hope you backed up sometime back, by the way my tour is still restarting although it has reduced drastically since i upgraded to v5.0.0.1030. sometimes in a week it wont restart.
Nah, avoid Blackberries altogether. Android phones are now so far superior to RIM’s offerings it’s ridiculous. I sold my Blackberry tour and got myself the Verizon Samsung Droid Charge, and aside from it’s short battery life I couldn’t be happier. 8.5 MBps download speeds when connected via 4G!!
I have a tour 9630 of verizon,using os 4.7. When I plug in the USB into the fone,it reboots continuously and after a while it switches on. The battery icon shows charging then like after 3 seconds it goes away,plus the computer doesn’t detect the fone. I unplug the usb dongle from the fone and when I replug it in the fone reboots again.
Any ideas will be helpfull.
If the back of the phone gets very warm after rebooting, consider replacing the battery. My Tour use to reboot after web surfing or during a call. After it reboot, battery life was very low. I replaced the battery and the rebooting has been eliminated